Transforming Patient Care with OmniMD: A Success Story of ORFALY Medical Professional Corporation

Introduction:

In today’s fast-paced healthcare landscape, medical practices face unique challenges that require efficient, reliable, and innovative solutions to provide superior patient care. ORFALY Medical Professional Corporation, led by Dr. Hayan Orfaly, encountered significant operational inefficiencies, outdated systems, and complex administrative burdens. With over 35 years of experience in internal medicine, Dr. Orfaly sought a comprehensive solution to build a loyal patient base, improve practice management, and stay updated with medical advancements. OmniMD partnered with ORFALY Medical to overcome these hurdles by implementing cutting-edge healthcare IT solutions. This case study highlights the transformative impact of OmniMD’s suite of services, including Revenue Cycle Management (RCM), Electronic Health Records (EHR), and more, in driving growth and patient satisfaction at ORFALY Medical.

Client Overview:
Client: ORFALY Medical Professional Corporation
Specialty: Internal Medicine
Owner: Dr. Hayan Orfaly

With more than three decades of medical experience, Dr. Hayan Orfaly specializes in internal medicine, having practiced in Louisiana and Texas after completing his training in New York. His passion for patient-centered care led him to establish his clinic in Texas, focusing on building long-term relationships with patients. However, in the initial stages, the practice faced challenges with insurance credentialing, administrative inefficiencies, and a lack of automated processes. OmniMD’s intervention was crucial in resolving these issues and streamlining the clinic’s operations.

Key Focus Areas:

1. Patient Engagement and Satisfaction
   To Build a loyal patient base by offering personalized and compassionate care with-
   • Patient Feedback System to collect ongoing patient insights.
   • Multilingual Support for diverse patient demographics.
   • Automated Health Reminders to increase preventive care.
2. Efficient Practice Management
   To Streamline administrative processes to allow the practice to focus more on patient care-
   • Appointment Scheduling & EHR Management to streamline patient flow and data access.
   • Billing & Insurance Processing to ensure fast, accurate claims submission and processing.
3. Continuous Professional Development
   To stay updated with the latest medical knowledge and improve professional skills with
   • Access to Medical Journals & CME Tracking will provide Dr. Orfaly with ongoing education and skill development.

Challenges Faced by ORFALY Medical:

• Manual Processes:The clinic relied on manual data entry for claims processing, slowing operations and introducing errors.
• Fragmented Systems:Multiple, non-integrated systems led to inefficient workflows and data silos.
• Lack of Automation:Tasks like insurance verification and claim management were done manually, leading to increased delays.
• Outdated Software:The existing billing system needed modern features, which affected its ability to meet industry standards.
• Integration Difficulties:The need for system interoperability created challenges in sharing data across platforms.
• Data Security & Compliance:Ensuring compliance with healthcare regulations like HIPAA was becoming increasingly complex.

OmniMD’s Solution:

OmniMD’s intervention focused on addressing both operational and technical challenges. We deployed a comprehensive suite of healthcare IT solutions, customized to meet the unique needs of ORFALY Medical:

• Electronic Medical Records (EMR):Automated patient record documentation, allowing seamless data storage and retrieval.
• Practice Management Software:Streamlined scheduling, billing, and other administrative tasks, eliminating the need for manual processes.
• Revenue Cycle Management (RCM):Optimized billing and insurance claims processes, improving cash flow and reducing errors.

Our technical team integrated scalable solutions into the clinic’s infrastructure, including secure Electronic Health Records (EHR) and automated billing systems. OmniMD utilized advanced programming languages like JavaScript, Python, and SQL to ensure the system was robust, scalable, and easy to maintain. Implementing automated features such as real-time eligibility checks and claims scrubbing significantly improved efficiency and accuracy.

Results:

• Improved efficiency by Automated billing processes reduced errors by 25%, speeding up claims’ submissions and approvals.
• With CRM and automated communication tools, patient engagement improved, contributing to a 15% increase in repeat visits.
• OmniMD’s cloud-based architecture enabled the clinic to scale its operations without sacrificing performance.
• Optimized system architecture reduced downtime, ensuring uninterrupted patient services and performance improvement.
• We have implemented advanced data encryption and security protocols, ensuring HIPAA compliance and protecting patient data.

Key Learnings:

From both a technical and functional perspective, the success of this project was defined by:

• ORFALY Medical experienced a marked improvement in system responsiveness and uptime.
• The newly integrated EHR and billing platforms were intuitive and easy to use, reducing the learning curve for staff.
• OmniMD’s tailored patient centric solutions fostered stronger patient relationships and long-term engagement.

Client Testimonial:

Maha Mahrous
Office Manager, Broadway Elite Medical

“OmniMD has truly transformed our practice. Their EHR and RCM services have streamlined our operations, and their support team is incredibly responsive. Even during the initial stages, OmniMD resolved issues with insurance credentialing, allowing us to focus on patient care. We highly recommend OmniMD for any medical practice seeking to enhance their billing, scheduling, and overall efficiency.”

OmniMD’s collaboration with ORFALY Medical Professional Corporation has streamlined its billing and administrative processes and significantly enhanced patient care. With our robust, integrated healthcare IT solutions, OmniMD continues to empower medical practices to overcome operational challenges, focus on patient care, and scale their operations effortlessly.

If you’re looking for an innovative, reliable partner to take your practice to the next level, choose OmniMD today.