Subtotal $0.00
The advent of cognitive technologies like AI, machine learning, NLP, and GenAI has revolutionized the medical scribing field, with many healthcare IT companies already adopting this groundbreaking innovation. When we decided to expand our portfolio to include Medical AI Scribe and discussed its possibilities with our healthcare innovators, we found ourselves deeply reflecting on its mission, vision, and values. We wanted to build a model that not only:
After months of research and contemplation, when we finally began this project, we ensured we had enough skilled professionals, core AI/ML technologies, healthcare use cases, and data to bring ideas to life.
This blog aims to explore those aspirations, technological know-how, human expertise, and hard work that have gone into making our AI agent stand out in the multitudes of medical AI scribes.
Having spent over two decades in the healthcare industry, we understood the pivotal role of ‘knowing your patients‘ before their visits. Naturally, this meant starting from the ground up. Before beginning, we analyzed the top medical AI scribes to assess their interpretations of it. Our evaluation revealed that most focused primarily on speech-to-text conversion rather than truly comprehending patient context. Meanwhile, others offered only limited EHR integration, requiring providers to manually edit notes before finalization. What they lacked was comprehensive clinical intelligence, a gap we aimed to bridge with our AI Agent.
To extend holistic experience, from a bird’s eye view to the flexibility to read between the lines, we designed the ‘Know Your Patient’ dashboard as a core component of our AI Agent ecosystem.
Here, providers can gain access to chief complaints, diagnoses, lab results, and medications, along with vital signs, social history, allergies, and other essential details. The platform further enhances clinical decision-making by allowing a comparative analysis of the last three visits. But that’s not all.
To provide practitioners with a brilliant medical assistant, we integrated a chatbot equipped with an extensive healthcare knowledge base. Whether it is a patient-specific recommendation, such as lab tests for irregular heartbeat patterns or general medical insights, practitioners simply need to tap the ‘Speak’ button to get their answers.
As we know, in medical care, the second phase, after the pre-visit planning, commences with a direct patient-provider interaction. At this stage, AI Scribes typically generate SOAP notes. We found this approach limiting, as the quality of a patient’s evaluation and diagnosis heavily depends on the depth of the data available. Equally important is how seamlessly providers can access and utilize that information to enhance patient outcomes.
We wanted to create something beyond traditional SOAP notes, which often felt rigid and restricted comprehensive documentation. Upon further review, we realized the best way to achieve this was by incorporating AI charting into our model. Here’s what we accomplished:
This disposition enables physicians to document patient information system-by-system, ensuring every detail is captured methodically. Moreover, it accommodates crucial yet often overlooked aspects, such as interdisciplinary notes, lifestyle counseling, social determinants of health, and unique provider observations.
On top of that, customizable, specialty-specific, and visit-specific templates take this solution to a whole new level. So whether you are practicing in a medical specialty or looking for something that simplifies a particular type of patient visit, our AI Agent will always stay by your side.
In the trajectory of treatment planning, rather than just analyzing symptoms, medical history, lab results, and physician assessments, we broadened the scope to incorporate ICD-10 coding, personalized medication plans, lifestyle and behavioral guidance, drug interaction insights, and more.
Our goal was to have an eye on future possibilities and strengthen physicians to deliver evidence-based care. Our intelligently born AI Agent can flawlessly assign ICD-10, CPT, and HCPCS codes to medical procedures and render comprehensive treatment recommendations. These include dosage, frequency, duration, potential side effects, usage instructions, drug interaction alerts, and alternative medication options.
Plus, doctors can leverage our cognitively trained virtual assistants to auto-generate educational handouts for patients, flag procedures requiring informed consent, and auto-populate consent forms with pre-filled details on risks, benefits, and alternative cures.
Beyond that, the platform embraces an exhaustive library of therapy and lifestyle endorsements, including structured therapy plans, counseling referrals, lifestyle modifications, and much more.
Attaining the optimal scale of intuitiveness, seamlessness, and intelligence, our AI Agent architecture leverages advanced medical algorithms to contextually map each diagnosis with treatment guidelines. This means that once you select a condition to push its attributes to the EHR, our adaptive agent will:
Thereby, from ensuring pre-authorization is in place to sending consult notes to specialists or primary care providers, reviewing results, and communicating findings, you are end-to-end assisted in your medical coordination.
With strict regulations governing patient data protection, billing practices, and clinical standards, ignoring compliance checks can culminate in ethical, legal, and professional setbacks. In our journey, which was also guided by an in-depth analysis of the top medical AI scribes, we discovered that a significant number make this mistake, lacking protocols to address the root causes of undercoding and overcoding. We mended this divide by ensuring all essential elements for E/M coding were satisfied before finalizing entries in the medical management systems.
Our AI agent meticulously analyzes the chief complaint, history, and medical decision-making to assign appropriate E/M codes as per clinical guidelines, which in turn minimizes revenue loss from undercoding and mitigates audit risks from overcoding.
Beyond coding precision, the digital medical assistant excels in compliance oversight. It continuously tracks coding trends and generates automated audit trails to enhance defensibility during external reviews. Also, it remains adaptive to evolving guidelines, adjusting documentation prompts and regulatory checks to keep providers aligned with the latest standards.
Follow-ups, communication, and referral orchestrations are what elevate a routine patient-provider exchange into a life-changing patient-provider encounter. As the adage goes, you may forget someone’s words, but you will always remember how they made you feel. Embodying this principle in its entirety:
Our AI Agent’s influence permeates the entire continuum of patient care. From evaluating health parameters to discerning patterns, anomalies, and subtle precursors of deterioration, it functions as your trusted extension.
While you refine medication plans, optimize dietary strategies, and coordinate screenings, it undertakes the cognitive burden of deciphering patient inquiries, synthesizing clinical messages, and delivering real-time insights on prescriptions, diagnostic outcomes, and follow-up protocols.
Now, there is no more navigating disparate systems to extract real-time performance analytics, just frictionless, intuitive patient management through the lenses of machine learning and predictive intelligence.
This isn’t a mere tool; this is an innovation that is driven by YOU!
In this segment, we delved into the provider’s perspective, uncovering how our AI Agent will refine their workflow and decision-making. In our following section, we’ll turn the spotlight on the front desk, often the first touchpoint for patients and a fundamental component of operational efficiency.
The exploration will commence by discovering how our AI Agent will revolutionize the entire spectrum of front desk operations, followed by why it is certain to deliver an experience that has never been thought of, and why we claim to weave innovation into your ecosystem as they have always been there. Stay tuned for more updates!
Say goodbye to slow, error-prone documentation, see how our AI Agent makes charting effortless and accurate!
