10 KPIs Every Clinic Owner Should Demand From Their Medical Billing Partner Running a successful clinic has never been easy, but today, the challenges are sharper than ever. Owners face a complicated mix of rising operational costs, stricter payer scrutiny, staff shortages, and the increasing influence of value-based care. According to a 2024 MGMA report,…
How to Audit Your Medical Billing Workflow in 30 Minutes If you’ve worked in medical billing and coding for long enough, you know the system looks complicated from the outside. Claims touch so many hands (such as front desk, coding, clearinghouse, and payers) that most people think auditing it must take days. That’s true if…
The Future of Telehealth: What’s Coming and How to Stay Ahead (Part 4) Lessons From Rolling Out Telehealth Platforms Across 458 Clinics: What Worked, What Didn’t, and What I’ll Never Forget So, when I first rolled out telehealth, it was about bridging physical distance. Now, it’s about redesigning the entire care experience. In the next…
How to Cut Accounts Receivable Days to Under 30 Reducing the time it takes to collect money from payers (called Days in Accounts Receivable) to fewer than 30 days may sound like a dream, but it is possible, and many high-performing clinics do it every day. This guide brings together insights from revenue cycle management…
My Blueprint for a Flawless Telehealth Rollout (Part 3) Lessons From Rolling Out Telehealth Platforms Across 458 Clinics: What Worked, What Didn’t, and What I’ll Never Forget After hundreds of implementations, and more than a few battle scars, I’ve distilled our approach into a 7-step blueprint that works whether you’re rolling out telehealth for 3…
Top 5 AI Medical Receptionist Companies The medical front desk reception has long been the nerve center of patient experience, handling appointments, check-ins, billing queries, and patient communication. Traditionally, this has been managed by human receptionists who rely on personal memory, manual scheduling systems, and direct interactions. While invaluable in terms of empathy and human…
How We Turned Our Telehealth Rollout Mistakes Into 47% Higher Adoption (Part 2) Lessons From Rolling Out Telehealth Platforms Across 458 Clinics: What Worked, What Didn’t, and What I’ll Never Forget When you’ve rolled out telehealth in over 400 clinics, you learn more from your failures than your flawless launches. In fact, I’d argue that…
AI Scribe Selection: 7 Smart Questions Clinicians Must Ask One of the busy family medicine physicians, Dr Smith, ends her clinic day with six unfinished notes. Similar to this, a cardiologist down the hall faces the same problem: documentation creeping into evenings. Meanwhile, a psychiatrist in the same facility spends an extra two hours every…
The First TeleHealth Rollout That Nearly Broke Me (Part 1) Lessons From Rolling Out Telehealth Platforms Across 458 Clinics: What Worked, What Didn’t, and What I’ll Never Forget I still remember my first large-scale telehealth rollout with BALLEM HARMONY CLINIC like it happened yesterday. It was 2015, well before telehealth became the buzzword it is…
Why Doctors Hate Software, And What We’ve Done to Change That If you’ve spent any time with physicians, you know they don’t hold back their opinions. And when it comes to software, especially electronic health records (EHRs), many doctors are vocal about their frustrations. Throughout my professional journey, I’ve had thousands of conversations with providers…