The First TeleHealth Rollout That Nearly Broke Me (Part 1) Lessons From Rolling Out Telehealth Platforms Across 458 Clinics: What Worked, What Didn’t, and What I’ll Never Forget I still remember my first large-scale telehealth rollout with BALLEM HARMONY CLINIC like it happened yesterday. It was 2015, well before telehealth became the buzzword it is…
Why Doctors Hate Software, And What We’ve Done to Change That If you’ve spent any time with physicians, you know they don’t hold back their opinions. And when it comes to software, especially electronic health records (EHRs), many doctors are vocal about their frustrations. Throughout my professional journey, I’ve had thousands of conversations with providers…
Why One EHR Doesn’t Fit All: What I’ve Learned Designing for 20+ Specialties For years, the healthcare technology market has tried to fit all practices into one EHR mold. As a Product Owner and Privacy Officer, I’ve had the privilege to work closely with clinicians across more than 20 medical specialties. From the high-acuity demands…
Why the First 48 Hours After a Patient Visit Matter Most for Revenue? In today’s high-stakes healthcare economy, one of the most overlooked moments in the revenue cycle is also one of the most powerful ones: The First 48 Hours After a Patient Visit Most clinics focus heavily on the moment of care. But once…
Why HCC Coding Demands Our Attention in Primary Care Primary care has been the cornerstone of patient-centered care, as there’s a transition from volume to value-based care. However, this shift brings a new reality that is even more complex than before, with an impact on patient outcomes and financial stability due to the complexities of…
How Multi-Location Urgent Care Clinics Can Stay Efficient Urgent care used to be a side door to healthcare. A place people went when their doctor’s office was closed and the emergency rooms felt like overkill. But that has changed. Now, for a growing number of Americans, it’s the only door that feels open. After COVID,…
Why Modifiers 25 and 59 Are Still the Most Misused Codes in 2025 (And How to Fix It) In the world of U.S. healthcare billing, Modifiers 25 and 59 continue to be two of the most misunderstood and misused codes, even as we move through 2025. Year after year, industry organizations like the AAPC and…
How Integrating Your RCM and PMS Can Get You Paid up to 20 Days Faster? Here’s What We Learned. When we talk about revenue acceleration in healthcare, the conversation often drifts toward surface metrics such as claim rates, days in A/R, and first-pass resolution. But beneath those KPIs lies a more profound truth that payment…
Why Small Clinics Should Care About Data Lakes More Now Than Ever Before? When most people think about healthcare data, they picture giant hospitals or big research centers handling thousands of patients. But times have changed. Today, even small clinics in the US, the ones you find in your neighborhood, need to start paying serious…
Patient Portal Pitfalls: Why 2025 Patients Still Call, Instead of Click? A recent JMIR study (2025), using data from the 2022 Health Information National Trends Survey (HINTS), found that 61.3% of U.S. adults reported accessing a patient portal at least once in the past 12 months. This shows that more patients are aware of and…