Patient Portal Software
OmniMD patient portal software gives patients 24/7 access to their health records, appointment scheduling, secure messaging, and billing in one HIPAA-compliant platform that connects directly to your EHR.
Patient Journeys Reimagined, From First Touch to Last
Real-Time Access to Medical Information
Eliminates information latency. Engages patients with their complete medical profiles, labs, e-prescribing, and historical data, through a continuously synchronized interface that reflects clinical updates as they occur. Real-time access to medical information fosters transparency and accountability, transforming passive record-keeping into an active instrument of trust and informed participation.
Easy Appointment Scheduling
Reengineer Appointment Scheduling as a zero-fiction transaction. Patients can select, modify, or cancel appointments through a smart availability model that adapts to provider load and urgency tiers. Automated reminders are timed automatically to reduce no-shows and optimize calendar utilization without human dependency.
Secure Messaging
In a structured care dialogue system embedded with hospital-grade HIPAA compliance, patients and clinicians exchange updates and messages within encrypted, HIPAA-compliant channels that ensure continuity, documentation, and accountability. Elevates virtual care from convenience to standard practice. Patients schedule, join, and complete secure video consultations directly through the portal. Our Telehealth stack is seamlessly integrated, compliant, scalable, and context-aware, ensuring clinical quality is never diluted by distance.
Online Billing and Payment
Financial transparency is built into every interaction. Patients receive structured bills, insurance breakdowns, and real-time payment options through a centralized interface. Beyond transaction capability, our system clarifies cost structures, reduces inbound billing queries, and enhances revenue capture with clarity-first financial UX.
Patient Portal With Telehealth
and EHR Integration
+ patient portal connects directly to your EHR, practice management system, and billing platform so data entered by patients flows into the clinical record automatically. Appointment requests populate your scheduler. Lab results posted by your EHR appear in the portal without staff re-entry. This unified data flow removes the manual handoffs that create errors and staff frustration in practices using disconnected portals.
24/7 Health Record Access
HIPAA-Compliant Communication
Customized Care Instructions
Integrated EHR+RCM+PMS+RPM
Experience the + Advantage
Real Stories From Medical Practices Thriving With +
After comparing many EMRs, I determined that + was the best software for my new clinic. I run a high volume family practice clinic. + is used for scheduling, reminder calls, medical records, insurance and patient billing. + is a critical tool for my practice. It is a very good software, but I am also very pleased with the level of service + provides with their technical support team.
Our practice has been very pleased with the outcomes of your billing and collection services. You have been both informative and patient as we continue to become a more efficient practice. We have recognized that collections have been improved due to your diligence and tenacity. Thank you for your kindness and hard work.
+’s EHR and Billing software has truly streamlined our operations at Solid Sobriety. Their billing tools have improved our efficiency, significantly reducing errors and boosting revenue. What stands out most is their exceptional customer support- the team is always available, knowledgeable, and proactive in solving any challenges we face. We couldn’t be happier with the partnership.
I have been a practitioner for over a decade and worked various EMR programs in the past by far + surpasses all my expectations. It’s easy to navigate and your entire note in one page with only a few clicks to complete. I own a family medical practice/ spa and I am very happy that I chose +. Their support staff is amazing they are always available to assist you.
What is Patient Portal Software?
Patient portal software is a secure online platform that gives patients direct access to their health records, appointment scheduling, provider messaging, and billing outside of the clinical visit. Patients log in to view lab results, request prescription refills, review care instructions, pay bills, and communicate with their care team without calling the front desk.
The U.S. Department of Health and Human Services requires healthcare providers to give patients electronic access to their health information under the HIPAA Privacy Rule. A patient portal is the primary mechanism practices use to meet this requirement while improving patient engagement and reducing administrative workload.
Modern patient portals differ from basic EHR patient access in one critical way: integration depth. A portal that connects to your EHR, practice management system, and billing platform operates as a single data environment. Patient-entered information updates clinical records directly. Lab results from the EHR appear in the portal automatically. Appointment requests from the portal appear in the scheduler immediately. Practices running disconnected portals spend hours each week on data reconciliation that an integrated platform eliminates.
Patient Portal vs. Patient Engagement Platform
A patient portal handles transactions: record access, scheduling, messaging, and payments. A patient engagement platform adds proactive outreach such as automated recall reminders, chronic disease check-ins, post-visit follow-up surveys, and care gap notifications. + combines both in one system so practices do not need separate platforms for portal access and patient outreach.
How Patient Portal Software Reduces Staff Workload
Every action a patient completes in the portal is one fewer phone call, front-desk interaction, or manual data entry task for your staff. Practices with high patient portal adoption consistently report measurable reductions in administrative volume within the first 90 days of go-live.
- Appointment scheduling: Patients who book, reschedule, or cancel online eliminate 3 to 5 minutes of staff time per change. For a 500-visit-per-month practice, this recovers 25 to 40 staff hours per month.
- Automated reminders: Practices using portal-based reminder workflows report 20 to 30 percent reductions in no-show rates compared to manual phone reminders. Each recovered appointment slot represents direct revenue.
- Secure messaging: Patient questions answered through the portal are documented automatically, reducing phone call volume and the re-entry of verbal instructions into the chart.
- Online bill payment: Patients who pay through the portal eliminate manual payment posting for most transactions. Practices report 15 to 25 percent improvements in self-pay collection rates when billing is accessible online.
- Digital intake: Patients who complete registration before their visit eliminate the front-desk bottleneck. Data entered through + portal syncs directly to the AI Front Desk and practice management system without manual re-entry.
How to Choose Healthcare Patient Portal Software: 5 Key Questions
1. How deep is the EHR integration?
Ask vendors specifically how data flows between the portal and the EHR. Bidirectional real-time integration means patient-entered data updates the clinical record without staff intervention. ONC-certified FHIR 4.0.1 interoperability is the current standard for real-time data exchange. Batch-sync integrations create reconciliation work and data lag that most practices underestimate at procurement.
2. What is the patient adoption support model?
A portal that patients do not use delivers no value. Ask: do existing patients get automatic enrollment or must each patient self-register? What percentage of patients at comparable practices actively use the portal within 6 months of go-live? What patient-facing support does the vendor provide? Practices with strong vendor adoption support consistently achieve higher portal utilization than those handling patient onboarding independently.
3. How does migration from your current system work?
Get a written migration plan before signing. It should cover: patient data export from the current system, timeline from contract to go-live, data validation before cutover, parallel operation period, and whether staff training is included in implementation fees. + implementation teams manage the full migration for each practice with a dedicated specialist through go-live.
4. What HIPAA compliance certifications does the vendor hold?
Every patient portal vendor should provide a signed Business Associate Agreement before accessing any patient data. Verify: AES-256 encryption for data in transit and at rest, role-based access controls, full audit logging, and breach notification procedures compliant with the HIPAA Breach Notification Rule. Ask whether the portal has undergone independent security assessments.
5. Does it support mobile access without a separate app?
Mobile-responsive web portals accessible on any smartphone browser achieve higher patient registration and active usage rates than app-only solutions. Requiring patients to download a native app creates a friction point that reduces adoption, particularly for older patient populations. + patient portal is accessible from any device without an app installation.
Patient Portal Implementation Timeline
Implementation timelines depend on practice size, EHR integration complexity, and whether you are migrating from an existing portal.
| Practice Size | Go-Live Timeline | What Is Included |
|---|---|---|
| Solo or small (1-3 providers) | 2 to 4 weeks | EHR connection, data migration, staff training, go-live support |
| Group practice (4-15 providers) | 4 to 8 weeks | Role-based config, portal branding, patient enrollment, parallel run |
| Multi-location (15+ providers) | 6 to 12 weeks | Phased rollout, multi-TIN config, custom workflows, full data migration |
Each + implementation includes a dedicated specialist who manages technical setup, EHR connection, and go-live support. Existing patients are automatically notified and guided through portal registration without staff manually contacting each patient.